Welcome to ourrgo ("we", "our", "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our online platform ("Platform"). This policy is compliant with the General Data Protection Regulation (GDPR) applicable in the European Union (EU) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 applicable in India.

1. Introduction

This privacy policy applies to all users of the online booking platform served by ourrgo. It governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website, and website owners.

2. Data Controller and Contact Information

For the purposes of GDPR, ourrgo is the data controller. If you have any questions about this Privacy Policy or our data practices, please email us at: dpo@ourrgo.com

3. Information We Collect

• Information You Provide
  • Account Information: When you register on our Platform, we collect personal information such as your name, email address, phone number, and password.
  • Booking Information: When you make a booking, we collect information related to the booking such as dates, preferences, and payment details.
  • Customer Support: When you contact our support team, we may collect additional information to help resolve any issues you might have.

• Information We Collect Automatically
  • Usage Data: We collect information about your interactions with the Platform, such as IP addresses, browser type, pages visited, and the date and time of your visits.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our Platform. For more details, please refer to our Cookie Policy

• Information from Third Parties
  • Social Media: If you connect your social media accounts to our Platform, we may receive information from these accounts, such as your profile information and friend list.
  • Third-Party Login Functionality: We allow users with accounts on third-party services, such as Facebook, to log into the Service using functionality that those third parties provide (such as Facebook Connect). By using this functionality to log into the Service, you permit us to access and use specific identifying information related to your third-party account.

4. Use of Cookies

This website uses cookies to enhance the user experience. Cookies are small files saved to the user's computer hard drive that track, save, and store information about the user's interactions and usage of the website.

• Strictly Necessary Cookies: Essential for the website to function.
• Performance Cookies: Help us understand how users interact with the website.
• Targeting Cookies: Used by advertising partners to build a profile of your interests and show you relevant adverts on other sites.

Users can manage their cookie preferences through their browser settings.

5. How We Use Your Information

• To Provide and Improve Our Services
  • Facilitate bookings and manage your account.
  • Process transactions and send booking confirmations.
  • Provide customer support and respond to inquiries.
  • Personalize and improve the Platform experience.
  • Understand and analyze the general usage trends and preferences of our users.

• For Legal and Compliance Purposes
  • Comply with legal obligations and respond to lawful requests.
  • Enforce our terms and conditions and other agreements.
  • Protect the rights, property, or safety of ourrgo, our users, or others.
  • Protect ourrgo from fraudulent, abusive, predatory or unlawful uses of our Service.
  • Investigate or defend ourrgo against legal threats or claims.
  • Protect and defend the property rights of ourrgo, and take action on user complaints.

• Marketing and Communications
  • Send promotional materials and updates (where you have consented to receive such communications).
  • Customize and deliver targeted advertising based on your preferences.

6. Legal Basis for Processing Personal Data

• GDPR (EU Users)
  • Consent: Where you have given consent for specific purposes.
  • Contract: To perform our contractual obligations to you.
  • Legal Obligation: To comply with legal obligations.
  • Legitimate Interests: For our legitimate interests in providing and improving our services, provided these do not override your rights and freedoms.

• India
  • Consent: Where you have given explicit consent.
  • Contractual Necessity: To fulfill our contractual obligations to you.
  • Legal Requirement: To comply with legal obligations under applicable law.

7. Sharing Your Information

• With Service Providers
  • We may share your personal data with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and customer support services

• Business Transfers
  • In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity.

• Legal Requirements
  • We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

• Non-personally Identifiable Information
  • We may disclose aggregated or other types of non-personally identifiable information, including "automatically collected" and "cookies" information that is non-personally identifiable, to third parties for various purposes.

8. International Data Transfers

We may transfer your personal data to countries outside the EU and India. Where we do so, we ensure that appropriate safeguards are in place to protect your data, in compliance with applicable data protection laws.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. However, please note that no method of transmission over the Internet or method of electronic storage is completely secure.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

11. User Rights

• GDPR (EU Users)
  • Access: Request access to your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Request restriction of processing.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to the processing of your personal data.
  • Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your data.

• India
  • Access and Correction: Request access to and correction of your personal data.
  • Withdrawal of Consent: Withdraw consent for data processing, subject to legal and contractual restrictions.
  • Grievance Redressal: Lodge a complaint with our Grievance Officer at [Grievance Officer Contact Information].
  • Protect ourrgo from fraudulent, abusive, predatory or unlawful uses of our Service.
  • Investigate or defend ourrgo against legal threats or claims.
  • Protect and defend the property rights of ourrgo, and take action on user complaints.

To exercise any of these rights, please contact us at [Contact Email]. We may need to verify your identity before we fulfill your request.

12. Children's Privacy

Our Platform is not intended for children under the age of 16 (EU) or 18 (India). We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such data.

13. Third-party Advertisers and Advertising Technology Providers

Our advertising technology partners may use technology to send, directly to your browser, the advertisements that appear on the Service. They automatically receive your IP address and other log file information when this happens. They may also use cookies or other technology to serve advertisements to you both on our Service and on other websites and services based on your interaction with promotional e-mails from us and visits to, and use of the Service, as well as based on your visits to third-party sites and services on the Internet.

14. External Links

Although this website only aims to include quality, safe, and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website.

15. Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

16. Shortened Links in Social Media

This website and its owners may share web links to relevant web pages through their social media platform accounts. Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website.

17. Changes to This Privacy Policy

We reserve the right to change this policy should we deem it advisable to do so. If we make material changes that will affect personal information we have already collected from you, we will notify you by email (where provided) or by means of a notice on this Platform before the change becomes effective. Changes will be posted on this page, and where required by law, notified to you by email. Your continued use of the website signifies acceptance of any changes.

18. Contact Us

For questions or requests regarding your privacy rights, please contact our data protection officer through our email at: dpo@ourrgo.com

By using this website, you confirm that you have read, understood, and agreed to the collection, processing, use, and transfer of your personal data as described in this Privacy Policy.